Help Center
Frequently asked questions.
Everything you need to know about memberships, service areas, scheduling, and billing. Still have questions? Contact us.
What if I have more than one car?
No problem! You can add additional vehicles during checkout and receive 10% off each additional car added to your plan.
Do you work with businesses that have a fleet of vehicles?
Absolutely. We proudly support local businesses and fleet accounts. Contact us to discuss your specific needs and fleet pricing options.
How do I cancel?
Membership requires an initial 12-month commitment. After that, you may manage your subscription and disable auto-renewal through your customer portal.
Can I add or change vehicles on my plan?
Yes! Contact us and we'll be happy to assist, or access your customer portal to update your subscription details.
What if my vehicle needs more?
If your vehicle has need of more extensive services, we are here to help. A quote will be provided after initial assessment. Premium plans include 10% off all additional services.
What areas do you service?
Our standard service area includes customers within roughly 25 miles of Burrillville, RI. We may be able to accommodate locations outside this radius for an additional travel fee.
What services are included in my membership?
Membership benefits vary by plan. Please review the details on our Plans & Pricing page for a full breakdown of included services and benefits.
Are there any service call or travel fees?
Routine service within our standard service area is included in your membership. Additional fees may apply for locations outside our normal coverage area.
What happens if my tire needs to be replaced?
If your tire cannot be repaired safely, we can assist with replacement options. Tire replacement costs are not included in membership unless otherwise stated in your plan.
How quickly can I schedule service?
We strive to accommodate service requests as quickly as possible. Most appointments are scheduled within 3 days, depending on availability. Premium membership plans include priority scheduling.
Do I need to be present during service?
In most cases, no — as long as we have access to the vehicle and any required keys/locks are coordinated in advance.
Can I transfer my membership to another vehicle?
Membership transfers may be available depending on your plan. Contact us and we'll review your options.
What payment methods do you accept?
We accept all major credit and debit cards as well as bank transfer through our secure billing platform.
Can I bring my own parts?
Yes, if you have purchased parts that you'd like us to use, we can accommodate, but we highly recommend utilizing the warrantied parts that we can purchase on your behalf.
What happens if my payment fails?
If a payment is unsuccessful, we will notify you and provide an opportunity to update your billing information before service is interrupted.
Do you offer emergency or after-hours service?
Emergency/after-hours service availability may vary. Those with annual memberships receive priority scheduling. Contact us directly for urgent service requests.
Didn't find what you need?
Reach out and we'll get back to you quickly.